Pattern “mismatch” in integrated pattern carpets is called pattern elongation. It is caused by the patterns on one side of a seam being slightly longer than on the other. One panel may have 30 patterns in 15′ – 0″ and the other 30 patterns in 14′ 10″, which results in a pattern that appears to grow or elongate. Pattern elongation to this degree is usually workable but can take additional installation time to make a match. Often with pattern matching problems we find that an installer who specializes in residential work and is not familiar with commercial installation has performed the work.
No manufacturer guarantees a pattern match so a claim may be declined unless severe and the manufacture instructed the installer or dealer to go ahead and they would stand behind it. While some seams are correctable by a knowledgeable installer not all seams are.